Business English Email & Report Writing Skills
Enhance Your Team’s Communication Skills
At Ultimahub, we understand that efficient and professional email communication is vital for business success. Our business email and English report writing courses provide essential tools and techniques that every employee should master to ensure maximum efficiency and performance when communicating with clients, partners, and teams.
Expertly Designed Courses
All of our “Business English” email writing skills courses are designed by expert native-speaking trainers. The courses can be specifically customized to your industry and cover all of the most common emailing mistakes. Attendees will receive a myriad of concise, polite, and immediately implementable words and phrases to ensure maximum productivity.
Focused Training Modules
Each email training module focuses on illustrating intricate and systematic approaches to achieve effective high response rates and minimize misunderstandings.
Global Experience and Cross-Cultural Expertise
Based in Shanghai, China, Ultimahub has had the pleasure of working with some of the largest multinational blue-chip companies across the globe. This experience has equipped us with the knowledge to guide companies in overcoming a wide variety of cross-cultural emailing barriers. Our workshops delve into all aspects of cultural written frameworks, enabling companies to overcome obstacles in the flow of email communication.
Comprehensive Emailing Techniques
In addition to addressing common cultural, grammatical, and slang issues, we incorporate the correct use of metaphors, idioms, and anchors. We clearly lay out calls to action essentials to instigate quick responses and explain the optimum times and circumstances for implementing various systems.
Why Effective Email Communication Matters
- Email communication is the central receiver and instigator for business flow.
- Consistent and effective emailing can drive timely and efficient results.
- Checking and responding to email is one of the first tasks employees do each day. Without a strategic system, emailing can disrupt productivity.
- Emailing mediums include meetings, project updates, sales calls, troubleshooting, crisis management, and more.
- Over 85% of customer service and initial potential customer contact occurs via email.
- More than 92% of worldwide contracts are confirmed and finalized by email.
- Emailing mistakes, errors, and misunderstandings cost companies billions each year.
- Utilizing email effectively can save precious time and effort, freeing up more time during the day.
- Emailing carries a data timeline that can be beneficial or detrimental if not used correctly.
- It is often assumed that everyone can use email professionally, but in practice, this is not always the case.
- Many employees struggle to remain polite, concise, formal, professional, and actionable simultaneously.
Course Benefits
Our courses provide guidelines to adapt writing tone and structure for various circumstances. Attendees will learn to make writing easier to understand and more persuasive. They will acquire key structures for different situations and principles for building effective structures. Through interactive workshop activities and analysis, they will gain greater confidence in their business writing abilities.
Contact Us for Customized Training
Our goal is to guide and enable your employees to adapt and build upon their current written communication skills, dramatically improving their overall email performance.
PERSUASIVE WRITING
- Weak Vs Strong Language
- Direct Vs Indirect Language
- Formal Vs Informal Language
- Rational & Emotional Readers
- Positive Vs Negative
- When to use different tones
- Robert Cialdini’s 6 Influences
- Effort/Benefit Matrix Utilization
COMMON EMAILING ISSUES:
- Over Acceptance
- Lack of Empathy
- Incorrect Grammar
- Misunderstandings
- Misrepresentations
- Delivering Bad News
- Persuasive Techniques
- Setting Achievable Goals
- Cross Cultural Breakdowns
- Unappreciated use of Slang
- Unrealistic Goals Adherence
- Reader & Audience Analysis
- Ineffective Emailing Structure
- Failure to provide Clarification
- Incorrect use of Email as a Tool
- Inability to Clarify Calls to Action
- Unstructured Emailing Frequency
- Inability to Achieve Written Rapport