Course Content
Apologies and Implied Promises
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Dialogue
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Vocabulary
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Sample Sentences
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Vocabulary Phrase Usage
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Grammar
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Cultural Insight
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Introduction Quiz
Being Agreeable in Difficult Situations
Cancelling a Reservation
Taking a Reservation
Dealing With Turnaways By the Guest
Delivering Room Service
Departure Etiquette in the Hotel Restaurant
Directing Guests to a Destination
Expressing Concern for a Guest
Group Check – in
Guest Interaction:Dos and Don’ts
Guest Registration
Hotel Telephone Etiquette
Housekeeping When Guests are Present
Polite Refusals
Procedures for Taking Room Service Orders
Putting a Guest on the Wait-list
Serving Drinks at a Lounge or Bar
Serving Room Service
Suggestive Selling and Upselling
Taking A Beverage Order at a Hotel Restaurant
Taking a Reservation
Taking a Room Service Order
Taking Drink Orders at Special Events
Turning a Guest Away When Fully Booked
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