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Course Content

Tutor Topics

  • 1 Welcome to the course!
  • 10 Section 2 conclusion
  • 11 Self-control
  • 12 Self-motivation
  • 13 Adaptability
  • 14 Transparency
  • 15 Section 3 conclusion
  • 16 Empathy
  • 17 Organisational awareness
  • 18 Service orientation
  • 19 Section 4 conclusion
  • 2 Course landscape
  • 20 Developing others
  • 21 Diversity
  • 22 Social skills
  • 23 Collaboration
  • 24 Section 5 conclusion
  • 25 Course wrap-up
  • 3 What is emotional intelligence
  • 4 Why is emotional intelligence important in the workplace
  • 5 The emotional competence framework
  • 6 Section 1 conclusion
  • 7 Emotional self-awareness
  • 8 Accurate self-assessment
  • 9 Self-confidence
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